Last Updated: July 3, 2026
Welcome to Maison Kids Club (the “Club,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, as detailed in our Operating Strategy. Your privacy and the security of your personal data are of the utmost importance to us, especially when it comes to the information of your children.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
We collect information about you and your child(ren) to provide, improve, and personalize our services. This information falls into two main categories:
A. Information You Provide to Us
When you make a reservation (online or on-site) or interact with us, we collect the information you provide, which includes:
- Parent/Guardian Information: Full name(s), telephone number, email address, country of residence .
- Child Information: Full name, date of birth, spoken language(s), and any specific requirements or preferences .
- Hotel Guest Information (If applicable): Hotel name (Conrad Athens The Ilisian), room number, arrival and departure dates.
- NYNN Member Information (If applicable): NYNN Membership Number for verification and discount application.
- Medical & Special Needs Information: Allergies, medications, medical conditions, and any additional needs that our staff should be aware of to ensure the safety and well-being of your child .
- Food Declaration: Confirmation of whether you are bringing food for your child, including acknowledgment of your responsibility regarding food suitability and safety .
- Consent: Participation consent, emergency medical consent, and photo consent for your child .
B. Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and usage. This helps us maintain and improve our website and services:
- Usage Data: Information about how you interact with our website, including the pages you visit, the time and date of your visit, and the links you click.
- Device Data: Information about your device, such as your IP address, browser type, operating system, and device identifiers.
- Cookies & Tracking Technologies: We use cookies and similar technologies to enhance your experience. For more details, please see our Cookies Policy.
How We Use Your Information
We use the collected information for various purposes, including:
- To Process and Manage Bookings: To create, verify, and manage your reservations for the Maison Experience Pass, Maison Signature Day, and Maison Full Day programs.
- To Manage Customer Categories: To identify and verify hotel guests, NYNN members, and direct guests to apply the correct pricing, discounts, and payment methods (e.g., room charge functionality) .
- Safety & Supervision: To understand your child’s medical needs, allergies, and behavioral requirements to ensure their safety and wellbeing during their time at the Club.
- Operational Management: To manage capacity (18-20 children), slot rotation, and the waiting list to optimize the guest experience .
- Customer Support: To communicate with you about your booking, respond to your inquiries, and manage any issues, including cancellations and rescheduling.
- Improvement and Analytics: To analyze how our website and services are used to improve user experience and optimize our programs.
- Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal obligations (e.g., GDPR).
Legal Basis for Processing (GDPR)
We process your personal data based on one or more of the following legal grounds:
- Performance of a Contract: To fulfill our obligations under the booking agreement you have entered into, to manage your reservation, and to provide the services you have requested.
- Legal Obligation: To comply with legal requirements, such as health and safety regulations or requests from regulatory authorities.
- Legitimate Interests: To improve our services, manage our business operations (e.g., capacity management, reporting, and reconciliation), and ensure the security of our website and services.
- Consent: To process sensitive information (such as medical data) and to use your data for marketing purposes, where you have given your explicit consent.
Data Sharing and Disclosure
We understand the sensitive nature of your data, especially concerning your children. We do not sell or rent your personal information to third parties. We may share your data in the following limited circumstances:
- Service Providers: We work with trusted third-party service providers to help us operate our business and website. This includes:
- Conrad Athens The Ilisian: As the Club operates within The Ilisian Athens, we share necessary operational data (e.g., room number, arrival date, meal charges) to facilitate services such as room charges and hotel meal services. Meal revenue belongs exclusively to Conrad Athens The Ilisian, and related data is shared for reporting and reconciliation .
- Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe in good faith that such action is necessary to protect and defend the rights, property, or safety of Maison Kids Club, our users, or others.
Data Security
We implement appropriate technical and organizational measures to protect the security of your personal data, including your child’s information. This includes controls over access to our systems and secure storage of data. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, which includes fulfilling our legal obligations, resolving disputes, and enforcing our policies. When data is no longer required, we will securely delete or anonymize it.
Your Data Protection Rights (GDPR & CCPA)
Depending on your location (particularly if you are in the European Economic Area or California), you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- Right to Erasure (“Right to be Forgotten”): You have the right to request that we erase your personal data, under certain conditions .
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions .
To exercise any of these rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before responding to such requests.
Children’s Privacy
Our services are directed at children, and we collect personal information from their parents or legal guardians as part of our program registration process (e.g., date of birth, allergies, medical conditions, emergency contact). By using our services, you consent to our collection and use of this information solely for the operational purposes of the Maison Kids Club as described in this Privacy Policy. We do not knowingly collect personal information directly from children. If you believe we have collected personal information from a child without parental consent, please contact us, and we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Maison Kids Club
Operating within Conrad Athens The Ilisian
Email: [Insert Contact Email]
Phone: [Insert Contact Phone Number]